Your hearing aids have been great, since it’s easier for you to hear clearly for the first time in years. Unfortunately, something is happening and they are not functioning as well as before. That means you’re in need of some type of hearing aids repairs. As you decide where to take them, keep these four points in mind.
The Reputation of the Repair Service
There’s likely more than one repair service that you could use. Before making a decision about any of them, do some checking. Your goal is to find out what past customers think about their services, and even if those customers would go back if the need arose.
Go online and see what you can find in the way of reviews and ratings. Read through them all and be especially mindful of any recurring issues that seem to arise. You also want to note what types of positive comments seem to be found with ease. That will tell you if this is a service you want to try.
Acceptance of Your Warranty and Insurance
Do make sure that the service is authorized by the manufacturer and will accept the warranty. If you have any type of insurance for the hearing aid, find out if it’s accepted also. The best-case scenario is that the service can make the repair and file all claims on your behalf.
This will save a lot of time and effort. It may also mean that you don’t have to pay anything up front. There won’t be a bill until after the claim is settled and the service lets you know if there’s any remaining balance that you have to pay.
The Wait Time Involved
While you do expect to wait for a little while, make it a point to get an estimate. In some cases, the service may be able to get to work on those hearing aids repairs immediately. if they have everything in stock that’s needed, the repairs may not take more than a couple of business days.
When there’s a backlog, it could be a few weeks before the aids will be ready for pickup. If that’s going to be difficult to manage, it never hurts to check with other authorized repairs services in the area. You may find that a different one will accept your coverage and can have them ready sooner rather than later.
The Use of Manufacturer Approved Replacement Parts
There’s one other bit of information that you need before making a final decision. Does the repair service make use of the replacement parts recommended by the original manufacturer? This is not just about ensuring quality; it’s also about keeping your warranty in force.
The use of third party components that are not recommended by the manufacturer could invalidate all or part of the warranty protections. If the warranty is due to run for another year or longer, those are benefits that you don’t want to lose. Always have repairs done by a service that will go with parts recommended by the manufacturer.
With a little luck, the problem with the hearing aid will turn out to be a minor one. That will mean the right service can have it repaired in very little time, and you can get back to enjoying all the things that those hearing aids make possible.
